Privacy Policy

INFORMATION WE COLLECT

We may collect information that you voluntarily provide through our website or communications, including your name, email address, telephone number, company or organization, property or project location, service interests, preferred contact method, and message or inquiry content.

When you communicate with us by SMS, we may collect your phone number, name if voluntarily provided or associated with your phone number, message content, SMS opt-in and opt-out status, and the date and time of messages.

We may also automatically collect limited technical information when you use our website, such as IP address, browser type, device information, operating system, pages visited, and website usage information.

HOW WE USE INFORMATION

We may use personal information to respond to inquiries, communicate regarding requested services, provide customer support, manage client relationships, process transactions, administer our website, maintain security, manage SMS preferences, and comply with applicable legal requirements.

Information collected through SMS services is used solely for purposes related to SMS communication, including sending important notifications, updates, or confirmations, responding to inquiries, providing customer support, and managing opt-in and opt-out preferences.

SMS COMMUNICATIONS

When you voluntarily opt into SMS communications from MetroEdge Residential Inc., your phone number and related SMS information may be used to send customer care messages and communications related to your inquiry or interaction with us.

By opting into SMS from a web form or other medium, you agree to receive SMS messages from MetroEdge Residential Inc. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out of SMS communications at any time by replying “STOP.” Once you opt out, you will no longer receive SMS messages unless you opt in again. Reply “HELP” for assistance.

SMS consent is not shared with third parties. We do not sell, rent, or disclose your SMS consent information to third parties.

INFORMATION SHARING

We do not sell or rent your personal information.

We may use service providers that assist with website hosting, technology, communications, payment processing, security, or other business functions.

Where applicable, these providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful governmental requests, protect our rights, prevent fraud or misuse, or protect the safety and security of our website, business, clients, or others.

SMS INFORMATION

Personal information collected through our SMS services is used only for communication purposes to which you have consented. We do not sell, rent, or disclose your SMS personal information to third parties, and SMS consent is not shared with third parties.

DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and measure website performance. You may adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. MetroEdge Residential Inc. does not control or assume responsibility for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

INFORMATION RETENTION

We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

YOUR PRIVACY CHOICES

You may contact MetroEdge Residential Inc. to request information about the personal information we maintain about you, subject to applicable law and reasonable verification requirements.

You may also request that we correct inaccurate information where appropriate.

You may opt out of SMS communications at any time by replying “STOP” to an SMS message. You may request SMS assistance by replying “HELP.”

CHILDREN'S PRIVACY

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.

POLICY UPDATES

MetroEdge Residential Inc. may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements. The revised Privacy Policy will become effective when posted on the website unless otherwise stated.